Job Title: Operation coordinator (Inside Logistics Sales support)
Contract Period: 1yr.
Working Location: Duluth, GA 30096
Work Hours: 8:30am ~ 5:30pm
* Excellent written and oral skills (English/Korean) required
JD Details Responsibilities:
1. Management Reporting & Leadership Support
Prepare reports and performance summaries for management review
Support the Group Leader and Sales Team Leader in daily tasks and strategic initiatives
Assist in sales performance tracking, revenue analysis, and business reporting

2. Customer Response & Pricing Quotation
Respond promptly to customer inquiries and service requests
Prepare freight rate quotations and pricing proposals
Support rate negotiations and contract-related documentation

3. Inside Sales & Customer Account Management
Conduct inside sales activities for existing and potential customers
Manage and update CRM systems and sales databases
Track sales pipeline progress and follow up on leads and opportunities

4. Customer Complaint Handling & Internal Job Support
Follow up on customer complaints and coordinate resolutions
Communicate with relevant departments to ensure timely issue resolution
Support internal operational tasks related to sales orders and shipments

5. Cross-Functional Coordination (Sales & Operations)
Coordinate communication between Sales and Operations teams
Collaborate with Pricing, Legal, and Finance teams on business cases and contracts
Support cross-departmental projects and new business implementation

6. Sales Materials & P&L Analysis
Assist in preparing sales materials, proposals, presentations, and reports
Conduct P&L simulations and profitability analysis using Excel
Support pricing strategy evaluation and margin analysis

7. Market Research & Business Development Support
Conduct market research to identify potential clients and industry trends
Support partnership development and new business opportunities
Assist in organizing client meetings and business development activities

8. Administrative & Process Improvement Support
Provide daily administrative and operational support to Sales and Operations teams
Contribute to improving internal workflows and productivity
Support initiatives to enhance customer satisfaction and service efficiency


Requirements/Qualifications:

* Entry level or less than 3 years of logistics operation or sales support or business development support experience
* Bachelor's degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
* Excellent written and oral skills (English/Korean) required
* Strong organizational and multitasking skills
* Excellent communication and interpersonal skills.
* Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
* Self-motivated, team-oriented, and adaptable to a fast-paced environment.
* Willingness to expand knowledge of logistics industry

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.